Acceptance of order – our contract
When you place an order on our website, you will view an order confirmation page and receive an order confirmation email from Just Add Lightness. This page and email confirm receipt of your order and its details, they do not form a contract to a sale at this point. Your order represents an offer to us to purchase a product/products, which is accepted by us at the point when we debit your card and dispatch the goods to you.
When you place an order on our website please make sure that your Account address is the address your credit/debit card is registered to. Your card authorisation process is checked against your Account address and if it is not correct your card will be declined and your order delayed until we receive the correct details from you. To prevent fraud, delivery to an alternative address is possible on 1st orders but delays may occur while extra security checks are carried out. We reserve the right to only send first orders to the registered payment card address. To help combat fraud we may select your order for further fraud screening.
Try as we might, there may be occasions when a product will be mispriced on our website. Please be assured that we verify prices as part of our dispatch procedure. If a product’s correct price is lower than advertised on our site you will be charged the lower price. With pre-order products you will be charged the correct retail price for the item when it is released. If a product’s correct price is higher than advertised on our site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Pricing for overseas customers
All products shipped to overseas customers (excluding those from the EU) are VAT free and as such, the price stated on our website is that of the product only.
Our standard service for UK orders is a 3-5 working day service. We may offer the option to upgrade your delivery to a 2 working day or a next working day service. Deliveries can be dependant on our friendly courier drivers and postal workers. A dispatch email is sent when parcels leave our warehouse.
European and Worldwide delivery can take up to 14 days after being dispatched and are subject to customs clearance.
Please note, we cannot deliver to PO Box addresses in the UK or overseas.
If there is going to be a delay for any reason we will let you know. All quoted delivery times are based on standard working days i.e. Mon – Fri (excluding public holidays etc).
When ordering mail-order goods from Just Add Lightness for delivery overseas, you may be subject to import duties and taxes which are levied once a shipment reaches your Country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they will be. Customs policies vary widely from Country to Country and you should contact your local customs office for further information. Additionally, when ordering from Just Add Lightness, you are considered the importer and must comply with all law and regulations of the country in which you are receiving the goods.
Postage and packaging
The cost of postage and packing for items ordered is displayed automatically in your basket during the order process. You may have the option to upgrade to faster delivery services for UK mainland addresses when you checkout.
For European deliveries we calculate the postage and packaging rates per item ordered.
Due to higher shipping rates, all orders to the CHANNEL ISLANDS will be charged at the EU rate. Your shipping charge may be altered manually to represent this.
For overseas deliveries outside of Europe we calculate the postage and packaging rates per item ordered.
Please note some bulky items may trigger an additional charge to send to destinations overseas outside of Europe. This will be confirmed at time of purchase.
We only charge you delivery once per order, even if we send you more than one parcel. (The full delivery charge is charged on the first parcel despatched)
We accept most major credit and debit cards using Paypal.
Gift vouchers are available in £1.00 denominations and can be ordered through our website here.
You will not be able to combine promotional offers.
Please view our Returns policy .
How to cancel an order or stock item
You must provide notice of cancellation in writing as soon as possible. This does not apply to Special Orders (see below).
We will not accept cancellations via telephone.
Special orders are non refundable/non returnable. Special orders are items that are not in stock or are manufactured/supplied for a specific Customer or project.
Products purchased during our Sale periods are subject to our standard Returns policy.
Use of images and product copy
The images and copy which appear on our website or any advertising media are the copyright of Just Add Lightness. They may not be used, copied or reproduced in any form whatsoever without our express written permission. We do allow our images to be used copyright free at a cost of £60 per image. Should these images be used without permission, we reserve the right to increase the charge to £100 per image. Any enquiries please email email@example.com.
We have taken as much care as possible to describe and portray items accurately. Slight variations in actual goods or colour may occur. We reserve the right to inform the customer of any incorrect information before payment is taken.
Credit Card Chargebacks
When you contact your credit card company to report a transaction as unknown or not authorised – this is known as a “chargeback”.
The name that will appear on your statement for any credit card transaction made with us will be Just Add Lightness or JALightness. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing to resolve the problem. Cancelling the transaction with your credit card company will be considered theft or fraud and your details will be passed to the relevant authority for further investigation. This may result in us making a claim against you and could damage your credit rating.
If a transaction is charged back to you and proof of delivery is available, we reserve the right to either:
A) Re-charge the credit card you used to make the payment for the full amount, plus an additional £30 to cover our administration costs.
B) Issue a claim via the appropriate legal service – This may affect your credit rating and leave CCJ’s against you.
If you request a chargeback after a refund has been issued, you will be liable for a charge of £30 to cover our administration costs and any charges made to us. Credit card protection regulations ensure your account is automatically credited when a chargeback is issued, If a refund has already been made, a further chargeback will be considered theft or fraud and appropriate legal action may be taken against you.
Please remember that the driver of the vehicle must accept full responsibility of their vehicle being road worthy at all times. We also advise you to notify your insurance company of any modifications made to your car. LED bulbs and HID conversion kits cannot be E-marked. Not all of our LED products are type approved and we therefore sell them for off-road, display and racing use only. Just Add Lightness, its owners and its suppliers will not be held liable or responsible for any damage or loss in any circumstances.